Frequently Asked Questions

Q What can I do with Online Banking?
A You can transfer funds between existing accounts within our bank, view account information, and make payments on loans at Community First Bank.

Q How do I access Online Banking?
A After you have signed up for the service and have received your personal login, visit our web site and click the Online Banking login button.

Q Do I need any special software installed on my computer?
A No. All you need is Internet access via an Internet Service Provider (ISP) and an Internet browser.

Q What is an Internet Service Provider (ISP)?
A An ISP is a company that provides Internet service to customers like you. Without an ISP you will be unable to access the Internet.

Q What is a browser and how do I get one?
A A browser is software that allows you to "surf" the web. Typically, most computers have Microsoft Internet Explorer included with Windows. You can also ask your ISP for more information on browsers.

Q When are Online Banking transactions updated to my account?
A Because Online Banking is in "real time" transactions conducted after 5:00pm will update next business day.

Q When will regular bank transactions show up on Online Banking?
A Regular bank transactions will show on Online Banking the following day.

Q What happens if I forget my Online Banking Password?
A Click here and follow the prompts to reset your password. If you still encounter problems contact Community First Bank at 765.236.0600.

Q Is there a fee for using Online Banking?
A There is no fee for personal Online Banking or Bill Payment, but a small fee will apply with Bill Payment for business accounts.